TERMS

Version 1.8 publishing date: 29th February 2016

PAYMENT AND INVOICING

Botanical Trading Company LLC (“BTC”) accepts the following credit cards:

  • American Express;
  • Visa Card;
  • Master Card
  • Paypal

Please provide the credit card number and expiration date when placing your order.  When the order is placed payment will be charged to your card to assure your reservation. Credit card transactions appear on your statement as 'HP and BTC' or 'Bulb Trading Company'.   If you request payment of an invoice by credit card after the order is shipped, a 3% credit card processing fee will be added to your bill.

Full payment is required with the order unless customer credit has been established and approved. Overdue balances will be charged 2% per month or 24% APR for overdue balances.

SHIPPING METHODS

BTC or its affiliates will ship your order to your destination via UPS Ground, US Priority Mail, or common carrier. The actual freight charges will be calculated separately and invoiced separately. 

SHIP DATES

BTC will ship your order at the date you specify and if the product is available at that time. We make every effort to ship on the date requested; however, we will not ship during extreme cold weather.

CANCELLATIONS

BTC reserve the right to refuse requests for cancellations within one week of the scheduled ship date. If BTC allows an order cancellation within the one week period, or if a shipment is refused, a $25.00 restocking fee plus the cost of any plant material unsuitable for reshipping will be charged. There will be no charge for errors made on our part. All returns must have prior authorization with our customer service department or return shipments will not be accepted.

LIMITATIONS OF WARRANTY AND LIABILITY

BTC and its affiliates warrant our product to be in sound and healthy condition at time of shipment. BTC do not warrant the following: (a) planting, (b) growing, (c) forcing, and/or (d) flowering. SHORTAGES, DAMAGE IN TRANSIT OR UNACCEPTABLE PRODUCT MUST BE REPORTED WITHIN 8 DAYS OF RECEIPT OF ORDER FOR CONSIDERATION OF ANY CLAIM.

BTC does not accept responsibility for guarantees you give to your customers. Under no circumstance will BTC be liable for claims greater than the sum originally received for the product.

UPDATES TO TERMS AND CONDITIONS

BTC may change Terms and Conditions. Please take a look at the “LAST UPDATED” legend at the top of this page to see when this Statement was last revised. Any changes to this Statement will become effective when we post the revised Terms and Conditions on the Site or App. Your use of the Site or App following these changes means that you accept the revised Terms and Conditions.

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